Frequently Asked Questions
Everything you need to know about your skincare routine and orders.
What is the best way to prevent ingrown hairs?
We recommend a three-step routine: exfoliate two to three times a week with our sugar scrubs, hydrate daily with a soothing oil, and treat specific spots with our targeted treatments to keep skin soft and follicles clear.
Are Bushbalm products safe for sensitive skin?
Yes, our products are formulated with natural, non-comedogenic ingredients and are specifically designed for sensitive areas. However, we always recommend a patch test before full application.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your skincare essentials sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't working for you, contact our support team and we will help you find a better solution or provide a refund.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be 100% cruelty-free and our entire product line is vegan-friendly, using plant-based ingredients to achieve real results.
Can I use the oils immediately after shaving or waxing?
Yes! Our soothing oils are specifically designed to be applied immediately after hair removal to calm redness, soothe irritation, and provide deep hydration.